TRAVEL AGENCY

A simple airline reservation where you know the details will take about 2 minutes when booked with a travel agent but will take about 20 minutes longer when booked on the net. In busy offices this is important and the cost of 20 minutes of your staff time will probably exceed the agents fee.In addition any corrections/questions/subsequent problems we are at the end of the phone- you do not need to wait for an e-mail reply. Indeed a simple query may take one phone call or several e-mails to resolve.
Should the details not all be known then our service becomes even more useful and better value for money. It may take a visit to several sites to research the itinerary you require and can you then be certain that you have looked at all options? We are normally able to offer a comprehensive selection of airlines/prices/timings for you to select the most suitable and again all in a couple of minutes.
On lengthy or complex itineraries an agent really comes into his own. The itinerary will quickly be put together, price quoted, visa, health requirements given, and hotels or car hire offered. Occasionally it is best to calculate a fare in a variety of ways to get the most advantageous fare and that is the agents time not the travellers/secretaries time.
When things go wrong at the airport, whether it be major disruption such as BA suffers once or twice a year, or departure being cancelled because the aircraft has technical problem, a phone call to us will give you the best alternative within minutes and save lengthy queuing at the ticket desk and being offered what is left over after those in front of you are accommodated